Payment Terms

At Mediancy Digital Solutions, we aim to keep billing clear and predictable. These Payment Terms explain how invoices, advances, payment methods, taxes, and related fees work when you engage our services.

By accepting a proposal, paying an invoice, or otherwise engaging our services, you agree to these Payment Terms along with our Terms of Service and Refund Policy.

1. Scope

These Payment Terms apply to all services, digital products, subscriptions, and project-based engagements provided by Mediancy Digital Solutions, unless otherwise stated in a separate written agreement.

Where a signed proposal or contract includes different payment terms, that agreement will take precedence.

2. Quotes, Invoices and Acceptance

Fees are as set out in the applicable quotation, proposal, invoice, or agreement.

Acceptance of a proposal, payment of an advance or invoice, or written confirmation to proceed constitutes agreement to the stated fees and these Payment Terms.

All quotations and proposals are based on the information available at the time they are prepared.

Any work requested outside the approved proposal scope—including features, integrations, or revisions beyond agreed limits—requires a written change order or revised quotation. Such work will not begin until the associated fees and timeline have been agreed in writing.

3. Payment Schedule

Payment schedules are defined in the relevant proposal, quotation, or invoice.

Unless otherwise agreed:

• Work begins only after any required advance payment has been received.
• Milestone, progress, or completion payments are due as stated in the proposal or invoice.
• Invoices are due by the due date stated on the invoice or in the agreement; if no due date is stated, payment is due within 7 business days of the invoice issue date (see Section 7).

Where a proposal does not specify a schedule, payment is due as stated on the invoice (or within 7 business days if no due date is stated), and any required advance must be settled before work starts.

4. Accepted Payment Methods

We may accept payment through one or more of the following methods, as indicated on the invoice or payment instructions:

• Bank transfer / NEFT / RTGS / IMPS
• UPI
• Credit or debit cards
• Online payment gateway (where offered)
• International wire / SWIFT / IBAN (where offered)

Exact bank details, UPI IDs, SWIFT/IBAN instructions, or payment links will be provided on the invoice or in related payment instructions.

5. Currency and Taxes

Unless otherwise stated, amounts are quoted and payable in Indian Rupees (INR).

Applicable GST and other statutory taxes or government charges may be added where required and will appear on invoices.

6. Payment Processing, Conversion and Chargeback Fees

Unless otherwise stated in writing, the client is responsible for:

• Payment processing fees charged by third-party providers, including payment gateways, banks, and card networks.
• Currency conversion fees and wire or transfer charges.
• Administrative or recovery costs arising from unjustified or fraudulent chargebacks, to the extent permitted by applicable law.

7. Due Dates and Late Payment

Invoices must be paid by the due date stated on the invoice or in the agreement. If no due date is specified, all invoices are due within 7 business days from the date of issue.

Late payments may:

• Delay project delivery or timelines.
• Result in temporary suspension of services.
• Lead to withholding of deliverables until outstanding amounts are settled.

Overdue balances may accrue a late fee of 1.5% per month on the outstanding amount, or the maximum rate permitted by applicable law if lower. This late fee is in addition to our other rights under these Payment Terms and any applicable agreement.

We reserve the right to take appropriate steps to recover overdue amounts in accordance with applicable law and our agreements.

8. Advance Payments

Certain projects may require an advance payment before work begins.

Advance payments help us allocate resources, reserve project timelines, and begin planning or execution.

An advance payment does not automatically guarantee eligibility for a refund. Refunds are governed by our Refund Policy.

9. Third-Party and Pass-Through Costs

Some engagements involve third-party or pass-through costs, which may be billed separately or in advance. Examples include:

• Domain registrations
• Web hosting
• SSL certificates
• Third-party software, plugins, themes, templates, or licenses
• Advertising spend and platform fees (see Section 10)
• Payment gateway charges
• Government fees or statutory charges

These costs are generally non-refundable as described in our Refund Policy.

10. Advertising Spend and Ad Accounts

Where performance marketing or paid advertising is part of an engagement:

• Where possible, advertising spend should be paid by the client directly to the advertising platforms (such as Meta, Google, or similar providers).
• If advertising spend is managed through agency or shared accounts, the spend must be prepaid in advance before campaigns go live. Campaigns may be paused or not launched if prepaid funds are insufficient.
• Pausing or stopping advertisements due to non-payment, delayed payment, or insufficient prepaid spend is not the responsibility of Mediancy Digital Solutions. We are not liable for any resulting loss of leads, conversions, traffic, or campaign performance.

The client retains ownership of their advertising accounts and related ad assets, provided all agency service fees have been fully settled.

11. Suspended Services and Deliverables

If invoices remain unpaid beyond the agreed period, we may suspend work or related services until payment is received.

Unless otherwise agreed in writing:

• Fees for completed work remain payable.
• Outstanding invoices become immediately due upon termination or suspension related to non-payment, unless otherwise agreed.
• Ownership of completed project deliverables transfers to the client after full payment has been received.
• Access to project files or deliverables may be withheld until outstanding payments have been settled.

12. Disputed Invoices

If you believe an invoice is incorrect, notify us in writing at [email protected] within 7 business days of receiving the invoice, including the invoice reference and a clear description of the dispute.

Undisputed portions of an invoice remain payable by the due date while the dispute is reviewed.

13. Refunds

Refund eligibility, processing, and related conditions are governed by our Refund Policy.

These Payment Terms do not create an independent right to a refund beyond what that policy and any applicable agreement provide.

14. Changes to These Terms

We may update these Payment Terms from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will always be available on our website with the updated revision date.

15. Contact Us

If you have questions about these Payment Terms or a specific invoice, please contact us.

Mediancy Digital Solutions
Email: [email protected]