Refund Policy

At Mediancy Digital Solutions, we deliver customized work that uses our team's time and third-party costs from day one. To keep things clear for everyone, refunds follow the fixed rules below.

This Refund Policy explains when refunds may be available, how they are assessed, and the process for requesting one.

1. Scope

This Refund Policy applies to all services, digital products, subscriptions, and project-based engagements provided by Mediancy Digital Solutions, unless otherwise stated in a separate written agreement.

If you have signed a Master Service Agreement (MSA) or a Statement of Work (SOW) with us, or accepted one through our client portal, the order of precedence is: (1) the SOW, for that service only; (2) the MSA; (3) this Refund Policy. This Refund Policy applies in full to clients who have not signed an MSA.

2. Advance Payments

Advance payments help us allocate resources and reserve project timelines. Once work has started, an advance payment is non-refundable.

3. Refund Rules by Service

The following rules apply to each type of service.

• Prepaid services (including business email, subscriptions and any other service paid in advance): no refund once payment has been made and the service has been provisioned or started.
• Monthly services: no refund for the current month once it has started. To stop the service, give 15 days' written notice (see Section 5).
• Annual services: non-refundable once the term has started. To stop at the end of the term, give 30 days' written notice (see Section 5).
• Project work: once work has started, the advance and any milestone payments already made are non-refundable.

We do not issue partial or pro-rata refunds for unused time.

4. When Work Has Started

Work is treated as started when we begin onboarding, setup, provisioning, planning or delivery for your order, whichever happens first. If you cancel in writing before work has started or the service has been provisioned, we refund the amount paid, less the bank and payment gateway charges described in Section 12.

5. Cancellation and Notice

Monthly services need 15 days' written notice. We continue the service through the notice period and do not start a new month after it.

Annual services need 30 days' written notice before the term ends.

Short notice. If you give less notice than required, we invoice the days of notice that fall short, payable within 7 days or as set out in your MSA or SOW. The calculation is in Section 13 of our Payment Terms.

Work completed up to the end of the notice period remains payable. Send notice in writing to [email protected] or [email protected].

6. Non-Refundable Items

The following are generally non-refundable:

• Domain registrations.
• Web hosting services.
• SSL certificates.
• Third-party software, plugins, themes, templates, or licenses.
• Payment gateway charges.
• Government fees or statutory charges.
• Any third-party products or services purchased on behalf of a client.

These costs are determined by external providers and cannot be recovered by Mediancy Digital Solutions.

7. Limited Exceptions

We will refund a payment in full where:

• you were charged twice for the same invoice, or
• we billed you in error.

Send the request in writing, with the invoice number, within 7 days of the payment.

8. Revisions Before Refunds

If a client is dissatisfied with the delivered work, we encourage them to contact us before requesting a refund.

Where appropriate, we may:

• Review the concerns raised.
• Offer reasonable revisions.
• Correct identified issues.
• Provide service credits where appropriate and at our discretion.

Our goal is to resolve concerns collaboratively whenever possible.

9. Digital Products

Unless otherwise stated, digital products, downloadable files, templates, documents, or other digital assets are non-refundable once they have been downloaded, accessed, or delivered.

This helps protect the integrity of our digital products and intellectual property.

10. Refund Method

Approved refunds are paid to the account or payment method the original payment came from. If that is not possible, we pay by bank transfer to the account used for the payment.

11. Processing Time

Once approved, refunds are generally processed within 10 to 15 business days.

Actual processing times may vary depending on banks, payment gateways, and financial institutions.

12. Charges and International Payments

Bank charges, payment gateway fees, currency conversion charges and every other cost of making a refund are borne by the client and deducted from the refund.

Refunds to clients outside India are made only in the currency of the original invoice, to the account the payment came from. Any difference caused by exchange rates is borne by the client.

13. GST Credit Notes

Where an approved refund relates to an invoice that included GST, we issue a GST credit note for the refunded amount as the law requires.

14. Fraudulent or Abusive Requests

We reserve the right to refuse refund requests that we reasonably believe are:

• Fraudulent.
• Abusive.
• Repetitive without valid reason.
• Intended to obtain services without payment.
• Made in violation of our Terms of Service or applicable agreements.

15. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will always be available on our website with the updated revision date.

16. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us.

Mediancy Digital Solutions
Email: [email protected]
Sales, Invoicing & Billing Desk: [email protected]
Client Special Email (only for registered clients): [email protected]
Phone: +91 70446 02513
Trade name: Mediancy Digital Solutions