Refund Policy

At Mediancy Digital Solutions, we strive to deliver high-quality digital services and maintain transparent relationships with our clients. Because many of our services involve customized work, time, and third-party costs, refunds are handled on a case-by-case basis.

This Refund Policy explains when refunds may be available, how they are assessed, and the process for requesting one.

1. Scope

This Refund Policy applies to all services, digital products, subscriptions, and project-based engagements provided by Mediancy Digital Solutions, unless otherwise stated in a separate written agreement.

Where a signed proposal or contract includes different refund terms, that agreement will take precedence.

2. Advance Payments

Certain projects may require an advance payment before work begins.

Advance payments help us allocate resources, reserve project timelines, and begin planning or execution.

An advance payment does not automatically guarantee eligibility for a refund.

3. Refund Eligibility

Refund requests are reviewed individually after considering factors such as:

• The stage of the project.
• Work already completed.
• Resources allocated.
• Third-party costs incurred.
• Contractual obligations.
• The reason for the refund request.

Approval of a refund is not guaranteed and is subject to our review of the circumstances.

4. Projects Already in Progress

If work has already begun, any approved refund will generally be calculated after deducting:

• The value of work completed.
• Time and resources invested.
• Project planning and onboarding efforts.
• Administrative costs.
• Any non-recoverable expenses.
• Costs that may continue as a result of project initiation, including commitments made to support the project.

Where applicable, a detailed breakdown may be provided upon request.

5. Project Cancellation

Clients may request cancellation of a project by providing written notice to [email protected].

If a project is cancelled:

• Cancellation charges may apply.
• Completed work remains payable.
• Any eligible refund will be calculated after deducting completed work, applicable cancellation charges, and any non-recoverable costs.

Cancelling a project does not automatically entitle a client to a full refund.

6. Non-Refundable Items

The following are generally non-refundable:

• Domain registrations.
• Web hosting services.
• SSL certificates.
• Third-party software, plugins, themes, templates, or licenses.
• Advertising spend and platform fees.
• Payment gateway charges.
• Government fees or statutory charges.
• Any third-party products or services purchased on behalf of a client.

These costs are determined by external providers and cannot be recovered by Mediancy Digital Solutions.

7. Service-Specific Refunds

Because every project is unique, refund eligibility may vary depending on the agreed scope of work.

Factors that may influence eligibility include:

• The type of service provided.
• Project milestones completed.
• Deliverables already shared.
• Client approvals.
• Custom work performed.

Any service-specific refund terms included in a proposal or agreement will take precedence.

8. Revisions Before Refunds

If a client is dissatisfied with the delivered work, we encourage them to contact us before requesting a refund.

Where appropriate, we may:

• Review the concerns raised.
• Offer reasonable revisions.
• Correct identified issues.
• Provide service credits where appropriate and at our discretion.

Our goal is to resolve concerns collaboratively whenever possible.

9. Digital Products

Unless otherwise stated, digital products, downloadable files, templates, documents, or other digital assets are non-refundable once they have been downloaded, accessed, or delivered.

This helps protect the integrity of our digital products and intellectual property.

10. Refund Method

Approved refunds will normally be issued through:

• The original payment method, where possible, or
• Bank transfer.

The payment method used for the refund will depend on operational feasibility and applicable payment provider policies.

11. Processing Time

Once approved, refunds are generally processed within 10 to 15 business days.

Actual processing times may vary depending on banks, payment gateways, and financial institutions.

12. Payment Gateway Charges

Where a refund is approved, any payment gateway charges, transaction fees, currency conversion fees, or similar processing costs may be deducted from the refundable amount where permitted.

13. Fraudulent or Abusive Requests

We reserve the right to refuse refund requests that we reasonably believe are:

• Fraudulent.
• Abusive.
• Repetitive without valid reason.
• Intended to obtain services without payment.
• Made in violation of our Terms of Service or applicable agreements.

14. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will always be available on our website with the updated revision date.

15. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us.

Mediancy Digital Solutions
Email: [email protected]