Terms of Service

Welcome to Mediancy Digital Solutions.

These Terms of Service ("Terms") govern your access to and use of our website, services, digital products, and any communications with us. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

Mediancy Digital Solutions is a digital agency providing services including website design and development, branding, search engine optimization (SEO), performance marketing, social media management, content creation, consulting, and other digital solutions.

For any questions regarding these Terms, please contact us at [email protected].

2. Scope of These Terms

These Terms apply to:

• Visitors using our website.
• Individuals or organizations requesting information or quotations.
• Clients purchasing or using our services.
• Anyone using our digital resources, downloads, or tools.

Additional agreements, proposals, quotations, or contracts may apply to specific projects. If there is a conflict, the signed project agreement will take precedence.

3. Using Our Website

You agree to use our website responsibly and only for lawful purposes.

You must not:

• Violate any applicable laws or regulations.
• Attempt to gain unauthorized access to our systems.
• Disrupt or interfere with the operation or security of the website.
• Upload malicious software or harmful code.
• Use our content without permission.

We reserve the right to suspend or restrict access if we believe these Terms have been violated.

4. Our Services

Our services are tailored to each client's requirements and may include:

• Website design and development
• Branding and graphic design
• Search engine optimization (SEO)
• Social media marketing
• Paid advertising
• Content creation
• Digital consulting
• Website maintenance
• Other related digital services

Service availability may change without prior notice.

5. Quotes, Proposals and Project Scope

All quotations and proposals are based on the information available at the time they are prepared.

Once a proposal is accepted, it defines the agreed project scope.

Any additional features, revisions, integrations, or requests outside the approved scope may require a revised quotation, additional fees, or an updated timeline.

6. Client Responsibilities

To help us deliver projects efficiently, clients agree to:

• Provide accurate information.
• Supply required content, images, branding materials, and credentials when requested.
• Review work and provide timely feedback.
• Obtain permission for any third-party materials they provide.
• Ensure that all supplied content complies with applicable laws.

Project timelines may be extended if required information or approvals are delayed.

7. Payments

Payment terms will be outlined in individual quotations, invoices, or agreements.

Unless otherwise agreed:

• Work begins only after any required advance payment has been received.
• Invoices should be paid within the agreed payment period.
• Late payments may delay project delivery or result in temporary suspension of services.
• Applicable taxes and government charges may be added where required.

Any payment processing fees charged by third-party providers remain the responsibility of the client unless otherwise stated.

8. Revisions and Project Changes

Reasonable revisions may be included where specified in the project proposal.

Requests beyond the agreed revision limits or project scope may incur additional charges.

Major changes requested after project approval may require revised timelines and pricing.

9. Intellectual Property

Unless otherwise agreed in writing:

• Clients retain ownership of materials they provide.
• Mediancy Digital Solutions retains ownership of its methodologies, templates, processes, frameworks, and pre-existing intellectual property.
• Ownership of completed project deliverables transfers to the client after full payment has been received.
• We may showcase completed work in our portfolio, website, presentations, or marketing materials unless a written confidentiality agreement states otherwise.

Third-party software, fonts, plugins, images, and licensed assets remain subject to their respective license agreements.

10. Third-Party Services

Our services may involve third-party providers such as:

• Hosting companies
• Domain registrars
• Cloud service providers
• Payment gateways
• Analytics platforms
• Advertising networks
• AI tools
• Content delivery services

These services operate independently under their own terms and privacy policies.

We are not responsible for interruptions, pricing changes, or service availability caused by third-party providers.

11. Confidentiality

We treat confidential business information shared during a project with reasonable care and expect our clients to do the same.

Confidential information will not be disclosed unless:

• Required by law.
• Necessary to deliver the agreed services.
• Authorized by the client.

12. Acceptable Use

You agree not to use our services for activities that are unlawful, fraudulent, abusive, harmful, or infringe the rights of others.

We reserve the right to refuse or terminate services that violate these principles.

13. Disclaimer

While we strive to provide high-quality services, we cannot guarantee specific business outcomes.

This includes, but is not limited to:

• Search engine rankings.
• Advertising performance.
• Sales or revenue growth.
• Lead generation.
• Social media engagement.
• Website traffic.
• Availability of third-party platforms.

Digital performance depends on many external factors beyond our control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Mediancy Digital Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Our total liability relating to any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold Mediancy Digital Solutions harmless from claims, losses, damages, liabilities, and expenses arising from:

• Content provided by you.
• Your misuse of our services.
• Your violation of these Terms.
• Your infringement of another person's rights.

16. Suspension and Termination

Either party may terminate a project or service in accordance with the agreed contract or proposal.

Upon termination:

• Fees for completed work remain payable.
• Outstanding invoices become immediately due unless otherwise agreed.
• Access to project files or deliverables may be withheld until outstanding payments have been settled.

17. Availability

We aim to keep our website and services available and reliable.

However, we do not guarantee uninterrupted access and may suspend, update, or discontinue parts of the website or services at any time for maintenance, security, or operational reasons.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business operations.

The updated version will always display the latest revision date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Mediancy Digital Solutions, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

Any disputes that cannot be resolved amicably shall be subject to the jurisdiction of the appropriate courts having authority over Mediancy Digital Solutions.

20. Contact Us

If you have any questions regarding these Terms, please contact us.

Mediancy Digital Solutions
Email: [email protected]